We strive to deliver your order within 1-3 business days, depending on your location.
Please note that while we do our best to ensure timely delivery, we cannot guarantee
overnight delivery, particularly if there are delays with NZ Post. For rural addresses,
delivery may take a little longer.
Delivery Details
Delivery Time: 1-3 business days (additional 2-3 working days for rural
areas).
We aim for but can not guaranteed
Order Processing: Orders are processed as soon as possible within
standard business hours. The stated delivery time is estimated within
business hours and does not include order processing time.
Shipping Confirmation: Once your order is shipped, you will receive a
confirmation email with a link to track your package.
Delivery Address: Please provide a physical address where someone will be
available to sign for your parcel between 9am and 5pm on weekdays.
Important Information
Signature Required: Ensure someone is present at the delivery address to
sign for the parcel.
Customs and Delays: We are not responsible for any charges or delays
incurred at the receiver’s end, as these can vary based on the customs rules
in each country.
Partnered with NZ Post: For any delivery inquiries after dispatch, please
contact NZ Post directly for assistance.
Delivery Services
Standard Shipping: 1-3 working days.
Evening Express: Targeting same-day delivery (not guaranteed).
Rural Deliveries: An additional 2-3 working days beyond the standard
delivery time.
All stock is shipped from our Auckland warehouse.
Why Signature Required
For added security, especially for high-value items, we strongly recommend selecting
the ‘Signature Required’ option at checkout. This ensures that your parcel is not left
unattended after delivery.
Important Considerations
Non-Signature Parcels: If you choose not to require a signature, please note
that your parcel will be sent at your own risk. If you won’t be available to
receive the parcel, please make sure your courier has a secure location to
leave it.
Liability: Unfortunately, neither Pristine Beauty Ltd nor NZ Post can offer
refunds or replacements for items that are lost, damaged, or stolen after they
have been successfully delivered to your property.
Claims Process: If you need to initiate a claim, please contact us within 3
days of delivery. Claims made after this period may not be eligible for
assistance.
This policy helps set clear expectations regarding the security of deliveries and the
process for handling issues related to non-signature parcels.
Shipping rates
Orders under $50
Urban non signature -$6
Urban signature required- $7
Photo required with non signature-$7
Rural delivery-$9
Orders over $50
Urban non signature-free
Photo with non signature $1
Signature required $1
Rural delivery $3
For other and some remote locations please ask for delivery charges